Privacy Policy
Last Updated: February 27th, 2026
Thank you for visiting Goneos.ca (the “Website”), operated by NEOS Windows & Eaves Cleaning (“NEOS,” “we,” “our,” or “us”).
We value your privacy and are committed to protecting your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
By using our Website, submitting a form, requesting a quote, or booking a service, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
Information We Collect
We may collect both personal and non-personal information.
Personal Information
This may include:
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Name
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Email address
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Phone number
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Service address
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Photos of your property (for quoting purposes)
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Window counts, gutter details, and service-related information
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Any information you voluntarily provide through forms, emails, or bookings
Non-Personal Information
This may include:
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IP address
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Browser type
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Operating system
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Pages visited and browsing behavior
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General location data (for analytics purposes)
How We Use Your Information
We use your information for the following purposes:
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Providing quotes and scheduling services
Communicating with you about appointments and service updates -
Delivering and completing requested services
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Sending invoices, confirmations, and receipts
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Improving our Website and customer experience
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Analyzing website performance and trends
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Preventing fraudulent activity and maintaining security
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Sending occasional promotional offers
Service Information and Property Details
To provide accurate estimates and perform our services, we may collect details about your property, including your address, photos, window types, and gutter conditions.
This information is used solely for:
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Preparing quotes
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Scheduling services
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Delivering cleaning services
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Maintaining internal service records
We do not use property photos for marketing purposes without your explicit consent.
Consent
By submitting your information through our Website, booking forms, or email communications, you consent to the collection and use of your personal information for the purposes outlined in this Privacy Policy.
You may withdraw your consent at any time by contacting us, subject to legal or contractual obligations.
Email Communications and Marketing
If you provide your email address, we may send:
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Service confirmations
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Appointment reminders
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Quotes and invoices
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Customer support responses
With your consent, we may also send occasional promotional emails.
You may opt out of promotional communications at any time by:
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Clicking the unsubscribe link in the email, or
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Contacting us directly
We comply with Canada’s Anti-Spam Legislation
Cookies and Tracking Technologies
We may use cookies and similar technologies to:
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Improve your browsing experience
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Analyze website traffic and performance
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Understand how visitors interact with our Website
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You can disable cookies in your browser settings, but some Website features may not function properly.
Third-Party Services
Our Website is hosted on Wix.com, which may store data on secure servers located outside of Canada.
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We may also use third-party services, including:
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Google Workspace (for email communications)
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Google Analytics (for website traffic analysis)
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Payment processors (if online payments are enabled)
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These third parties have their own privacy policies governing how they handle personal information.
Data Retention
We retain personal information only as long as necessary to:
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Provide quotes and services
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Maintain business and tax records
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Comply with legal obligations
When personal information is no longer required, it is securely deleted or destroyed.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
​However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Access and Correction of Personal Information
You have the right to:
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Request access to the personal information we hold about you
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Request corrections if your information is inaccurate or incomplete
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Request deletion of your personal information, where applicable
To make a request, please contact us using the information below.
Children’s Privacy
Our Website and services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us and we will promptly delete it.
Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the content or privacy practices of these websites and encourage you to review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us:
NEOS Windows & Eaves Cleaning
Email: contact@goneos.ca
Phone: 647-539-1352
Service Area: Durham Region, Ontario